1. Return Eligibility

• Timeframe: You may return most items within 30 days of the purchase date.
• Condition: Products must be returned in their original condition, including all packaging, accessories, and documentation. Items that have been used, altered, or damaged may not be eligible for a return.
• Non-Returnable Items: Certain items, such as custom-made products, clearance items, and perishable goods, may not be eligible for return. Please check the product description or contact our customer service team for more details.

2. How to Initiate a Return

• Online Returns: To initiate a return, please visit our website and log in to your account. Navigate to the “Orders” section, select the item you wish to return, and follow the instructions to generate a return label.
• In-Store Returns: If you prefer, you can return items to our physical store. Please bring your receipt or order confirmation, along with the item(s) to be returned.

3. Return Shipping

• Return Shipping Costs: For most returns, you will be responsible for the cost of return shipping. However, if the return is due to a mistake on our part (e.g., incorrect or defective item), we will cover the return shipping costs.
• Return Label: When initiating an online return, a prepaid return label will be provided if applicable. Simply print the label, affix it to the package, and drop it off at the designated carrier location.

4. Refunds and Exchanges

• Refunds: Once we receive and inspect the returned item, we will process your refund to the original method of payment. Please allow 5-7 business days for the refund to appear on your account.
• Exchanges: If you wish to exchange an item for a different size, color, or product, please initiate a return for the original item and place a new order for the desired item. Exchanges are subject to product availability.

5. Customer Support

If you have any questions or need assistance with a return, please contact our customer service team at [insert contact information]. We are here to help and ensure that your experience with Derco Hanover is as smooth as possible.